FAQs

Why my order is not shipped or ready for pick up? After your payment is authorized and verified, ( which sometimes can take 1-3 days depending on your bank ) Next day orders can still take 2 business days to process. As well as pick up orders. This is just an estimate and doesn't include weekends or holidays. No shipping or pick up orders will go out into payment is authorized and verified. Even if the shipping label is created. 

How do I change or cancel my order?

We know you want your order quickly. We work efficiently to process your order as soon as it is placed, due to this we are unable to edit, apply discounts, or cancel an order. 

I have two coupon codes, can I combine them? 

Coupon codes and/or promotions cannot be combined or applied to the same order.

 What happens if I forget to apply my coupon code?

Unfortunately, we are unable to manually apply a discount to an order once it’s placed. However, the code can be applied to a future order if it is still valid.

Why isn’t my coupon code working? 

Accuracy: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. 

Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. 

Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. 

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

How do I track my package? 

Your tracking confirmation is sent via email as soon as your order ships. If you haven’t received an email, please be sure to check your spam folder.

I placed my order, why I haven’t received a confirmation email?

You should’ve received an order confirmation instantly after placing the order. If haven’t received an email confirmation, be sure to check your spam. 

I placed an order, but there hasn’t been any movement in the tracking? 

Most orders leave our shipping warehouses within 48 business hours after the order is fulfilled (excluding Saturdays, Sundays, and holidays). In super rare instances, we may run out of popular items while processing your order. To avoid canceling your order, it will be held until the item is available and your order is fulfilled. If this is the case, you will send you an email notifying you of the delay.

Why was my order canceled?

It is rare that your order will be cancelled. However if you do receive notification of your order being cancelled, it may be one of the reasons below: 

1. The item(s) ordered are unavailable to ship and does not have an anticipated restock date.
2. The billing and shipping addresses on your order does not match and you’ve either failed to provide verification or your documents for verification have not been approved. 

If your order has been cancelled and refunded, please allow 1-10 business days for the funds to appear on your banking statement. 

 What if my card is declining? 

Check the billing information you’re entering and be sure it matches what you have on file with your bank. If the funds have come out of your account and your order has not been completed, please contact your bank and they’ll reverse the transaction as it has not been completed on our end. If you keep running into an issue, checkout with PayPal for faster checkout.

 

If you have any unanswered questions or concerns, please email nobasicdoll@gmail.com