Return To Sender Policy


 

Upon receiving an order back to our online office, customers will be notified within 2 business days. A notification will be sent via email, regarding receiving the package back. The package will be held at a maximum of 48 business hours, and it could be reshipped with fulfillment of an addition shipping fee.

In the moment that we do not receive a response, a gift card will be issued for use online only at nobasic doll.com only and will have an applied 25% restocking fee.

**Please note that restocking fees and/or reshipping fees can not be waived under any circumstances. If a gift card is issued it cannot be transferred for in store use.